07360 527256

Privacy Policy

Last updated: 2026

Who We Are

This website is operated by Carpet Cleaning Alton. We are based in Alton, Hampshire. You can contact us at hello@carpet-cleaning-alton.co.uk or call 07360 527256.

What Data We Collect

When you use our website, we may collect the following information:

  • Contact form submissions: Your name, phone number, email address and message content when you submit our contact form.
  • Usage data: Information about how you use our website, including pages visited and time spent, collected via analytics tools.
  • Technical data: Your IP address, browser type, operating system and device information.

How We Use Your Data

We use the data we collect for the following purposes:

  • To respond to your enquiries and provide quotes
  • To deliver the services you have requested
  • To improve our website and services
  • To comply with legal obligations

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following bases:

  • Consent: When you submit our contact form, you consent to us using your data to respond to your enquiry.
  • Legitimate interest: We have a legitimate interest in understanding how our website is used and in marketing our services.
  • Contractual necessity: Processing is necessary to fulfil a contract or take steps at your request before entering into a contract.

Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • Service providers who assist us in operating our website (such as hosting providers)
  • Analytics providers (such as Google Analytics) to help us understand website usage
  • Professional advisers including lawyers and accountants where necessary

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are typically retained for up to 24 months unless you request earlier deletion.

Your Rights

Under the UK GDPR, you have the following rights:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct any inaccurate data.
  • Right to erasure: You can ask us to delete your personal data.
  • Right to restrict processing: You can ask us to limit how we use your data.
  • Right to data portability: You can request your data in a machine-readable format.
  • Right to object: You can object to our processing of your data.

To exercise any of these rights, please contact us at hello@carpet-cleaning-alton.co.uk.

Cookies

Our website may use cookies to improve your experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. We use:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand how visitors use our website.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact Us

For any questions about this privacy policy, please contact us: